frive Casino & Sportsbook Data Care
This page describes what we collect when you use frive and how we keep that data protected. When you open an account on frive, register via Android app or iOS browser, and make deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, you share personal information with us. We handle that information with care and in compliance with data protection principles.
Our privacy practices cover account registration, identity verification, payment processing, and customer support. We explain below what data we collect, who has access to it, how long we keep it, and what rights you have over your information. If you have questions about how we handle your data, our support team is available to help in English and Bahasa Indonesia.
Your trust in frive depends on your confidence that we protect your information. We take that responsibility seriously and have designed our systems to minimise data collection, limit access, and keep your details secure.
What data we collect on frive
We collect different types of data depending on how you use frive. When you register, we collect your email address, password, full name, date of birth, and phone number. This is the foundation of your account and allows us to verify your identity.
For identity verification, we ask you to upload a clear photo of your national ID (KTP, passport, or driving licence) and sometimes a recent selfie. We also collect your banking and payment information—the details of your e-wallet accounts (DANA, e-wallet, mobile banking, local payment, online payment) or your bank account details (e-wallet, mobile banking, local payment, online payment). This information is necessary to process deposits and withdrawals.
We also collect usage data—which games you access, how often you log in, which pages you visit on frive, and your IP address. This helps us understand how people use our platform, identify technical issues, and prevent fraud. We do not sell this usage data to third parties or use it to build advertising profiles about you.
How we use your data on frive
We use your data for specific, necessary purposes. Your email and password allow you to log into your account securely. Your identity documents verify that you are who you claim to be and comply with legal requirements. Your payment information allows us to process deposits and withdrawals—to credit your account when you deposit via e-wallet at a convenience store, or to return your withdrawal to your verified mobile banking or local payment account.
We use your usage data to improve frive—to make the platform faster, to fix bugs, to add features that players want, and to prevent fraud and money laundering. We analyse patterns of activity to identify suspicious behaviour, such as repeated failed login attempts or large rapid deposits followed by immediate withdrawals, which are red flags for fraud.
We also use your contact information to reach you about your account—to confirm identity verification is complete, to notify you of policy changes, to respond to support requests, or to alert you if we suspect unauthorised access to your account. We will never email or call you asking for your password or two-factor authentication code.
Data processors and international transfers
frive's servers and databases may be located outside your jurisdiction. When you deposit via online payment or e-wallet, or transfer to a mobile banking virtual account, your payment information passes through payment processors that may operate internationally. We require these processors to maintain the same level of data protection that we do.
We also work with identity verification vendors to confirm that your uploaded ID and selfie are authentic. These vendors may store your documents temporarily to complete their verification. We choose vendors based on their security practices and ask them to delete your documents after verification is complete or after a set period.
We do not transfer personal data outside the Asia-Pacific region except as necessary for payment processing and regulatory compliance. If you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and your data is processed internationally, we ensure that the recipient is bound by contractual commitments to protect your data to the same standard we do.
Cookies and tracking on frive
When you visit frive or use our app, we use cookies and similar tracking technologies. These are small text files stored on your device that help us recognise you when you log back in, remember your preferences, and analyse how you use the platform.
We use session cookies (which expire when you log out) and persistent cookies (which remain on your device after you close the browser). Some cookies are necessary for frive to function—such as the cookie that keeps you logged in. Others are optional and help us improve the service, but you can disable them in your browser settings. We do not use cookies to track you across other websites or to build an advertising profile of you.
Data protection is not optional on frive—it is fundamental to how we operate. We collect only the minimum data necessary, protect it rigorously, and respect your rights over it.
Your rights and data access
You have the right to know what data we hold about you. You can request a copy of your personal information at any time by contacting our support team. We will provide you with a copy of the data we hold within a reasonable timeframe, usually within 14 days.
You have the right to correct inaccurate data. If your name or date of birth is wrong in our system, contact us and we'll update it. You also have the right to request deletion of your data, though we may retain some information if we're required by law or to protect frive's interests.
You can withdraw consent for optional processing, such as marketing emails or usage analytics. You can do this through your account settings on frive or by contacting our support team. Withdrawing consent will not affect the lawfulness of processing that occurred before your withdrawal.
Data retention and account closure
We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and prevent fraud. Once your account is closed, we begin a scheduled deletion process. Identity documents are typically deleted within 90 days of account closure, though we may retain some records if required by law.
Payment records are retained longer—typically for up to seven years—to comply with anti-money-laundering regulations and to process any outstanding withdrawal requests. Usage logs and cookies are typically deleted within 12 months of your last activity on frive. If you have specific questions about retention periods for your data, our support team can provide details.
Security and data breaches
We protect your data using industry-standard encryption, secure servers, and strict access controls. Only essential frive staff can access your personal information, and they are bound by confidentiality agreements. We use multi-factor authentication internally to control access to sensitive systems.
Despite these precautions, no system is completely secure. If we detect a data breach that poses a risk to you, we will notify you without undue delay. We will explain what data was affected, what steps we've taken to respond, and what steps you can take to protect yourself.
You can protect your own data by choosing a strong password, enabling two-factor authentication on your frive account, and never sharing your login details. If you suspect your account has been compromised, change your password immediately and contact our support team.
Third-party services and links
frive integrates with third-party payment processors, identity verification vendors, and analytics services. These third parties have their own privacy policies and data handling practices. We encourage you to review their policies if you want to understand how they handle your data. We are not responsible for their practices, though we do require them to maintain confidentiality and security.
frive may contain links to other websites. We are not responsible for the privacy practices of external sites. If you click a link to another site, review their privacy policy before providing your information.
Contact and updates to this policy
If you have questions about how frive handles your data, or if you want to exercise your rights (access, correction, deletion), contact our support team. We respond to data requests within 14 days and are available in English and Bahasa Indonesia.
This privacy policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes and ask for your consent if required. Your continued use of frive after an update constitutes acceptance of the updated policy.
We are committed to transparent data practices. If you believe we have violated this policy or your privacy rights, please contact us immediately so we can investigate and resolve the issue.